Refund & Administrative Fee Policy

1.1 Scope of Fees

Fees processed through this registry system are administrative service fees charged for the automated compilation, cross-referencing, verification, and digital delivery of public commercial carrier records, licensing data, insurance filings, process agent records, and safety inspection dossiers.

2.0 Instant Delivery and Non-Refundability

Pursuant to commercial carrier compliance standards, all digital compliance dossiers and verification credentials are generated in real-time and delivered instantly upon verification processing.

Because access is provisioned immediately upon fee authorization, all dossier retrieval and verification fees are strictly non-refundable once records retrieval has successfully completed and documents are made available to the user.

3.0 Registry System Failures

Exceptions to non-refundability may be reviewed solely under the following circumstances:

• Technical System Failure: If the registry system fails to compile the requested dossier or fails to present the digital files due to a verifiable backend data-fetching error, and registry administration is unable to resolve the issue within two (2) business days of notice.
• Duplicate Charges: In the event that a single dossier inquiry request triggers multiple authorizations due to processing gateway errors, duplicate transactions will be voided or returned in full.

4.0 Inquiry & Dispute Submissions

To submit an inquiry regarding an administrative charge or technical registry failure, representatives must file a formal ticket containing:

• Transaction Reference ID
• USDOT Number / Docket Number inquired
• Detailed description of the registry access failure

Submissions must be directed to the support administration email associated with your transaction confirmation. All valid dispute adjustments are processed within five (5) to ten (10) business days.